Frequently Asked Questions

We do understand the irritation we feel when we are craving and order is rejected. We will do more then apoloqizing and will raise this issue with the restaurant to make sure stern action is taken and you dont have to go through this again in future. We would suggest you to place a new order from some place else. As a token of apology we will surely gift you with some credits in your speed food account ;) The payment will be reversed through the payment gateway, It might take between 5-7 business days for the amount to reflect in your account.
Order confirmation sometimes take 4-5mins due to technical issues but it could be also because we don’t have your correct contact number. On any case please get in touch with us on facebook https://www.facebook.com/speedfood.com.au/ so that we can fix up the mistake.
You’ll get an sms saying that your order has been confirmed. If the restaurant is currently closed and you placed an order for later, you’ll get an SMS once the restaurant opens.
Quick, contact restaurant and see how they can help before they start making your food.
Give the restaurant a quick call to see if they can help out before they start making your food. Still need help? Drop us a message on our facebook page.
It could simply because the restaurant is super busy and hasn’t quite got to accepting your order yet. Double check that we have the right phone number (so that someone else isn’t getting your confirmations texts) and then get in touch on facebook or support@speedfood.com.au. if we’ve got the wrong number or you need any more help.
Quick, contact restaurant and see how they can fix up the mistake. Or get in touch with us on facebook https://www.facebook.com/speedfood.com.au/ or write us at support@speedfood.com.au
Quick, double check the order details on the email received. If there is a difference between what’s on the email and what you received, please call the restaurant straight away to let them know. Of course, we are also always happy to help you out if you’re not able to resolve this directly with the restaurant, get in touch with us on facebook or write us at support@speedfood.com.au
We can cancel an order if the restaurant hasn’t started cooking it yet. Contact us, If the restaurant has started to cook your food there is a small chance we might still be in a position to offer you a refund or credit, so best to call us and know the status.
If you have an allergy or food intolerance that could harm your health, please contact the restaurant directly before placing your order.
Speed Food is an online food ordering platform for pickup and take-away from your favourite restaurants.
Jump online to our website and put in your postcode choose the suburb< Select your favourite restaurant < Choose whether to Pick-up or Deliver < Place Order < Make Payment < Receive order details on your email id < In couple of seconds you will also receive order confirmation via SMS.
Minimum orders are dependent on each restaurant.
Restaurants are in charge of creating their own delivery fees.
Please check that the code is not expired and contact Speed Food on facebook or write us on support@speedfood.com.au
$1 Special serve you an item at just $1. T&C: minimum order to be fulfilled and you can add $1 item in cart only ones per order as we want other customers as well to avail benefil of the offer.
Yes, Speed Food requires that all customers create their own account. So that we can make our customer happy with loyalty points and avail benefit on every order.
Speed Food do not share personal details to any third party. You can read all about these measures in our privacy policy. We don’t store your credit card details but you can see it. Restaurants are just provided with your name, address and phone number, just to make the delivery easier.
We will surely not like to miss you ! But if you need to, just log in to your account and under My account details, select ‘unsubscribe’.
Please reset your password by clicking on login option < Forgot password.
We accept Visa, MasterCard, American Express Debit or Credit Cards and payments via PayPal
Paying cash directly for pickup and delivery is accepted by restaurants. Keep your cash ready to pay it to driver when your food arrives.
Your order will not be processed due to insufficient funds within your account. Try out some other mode of payment.
Follow the below link to know more about being a partner with Speed Food:
https://speedfood.com.au/JoinNowR


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