These terms and conditions (the ‘Terms’) constitute a legally binding agreement between you and Libran Dragon Pty Ltd ("Speed Food")(ACN 604800419)
In these Terms, the following capitalized terms shall have defined meaning below:

The agreement means these Terms, the Requirements and any schedules and annexures.

Codes of Conduct means our codes of conduct and/or policies for independent contractors available on the Speed Food Courier Portal.

Delivery Opportunity means a notification from the Speed Food Platform to you of the opportunity to complete deliveries from restaurants or other businesses to consumers following orders placed by consumers which you may accept.

Delivery Run(s) means a period(s) of time for which you can register your availability to perform Services on the Speed Food Platform.

Equipment means the tools, devices, and any vehicle required to enable you to perform the Services as specified in the Requirements.

GST means goods and services tax levied in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Parties means you and Speed Food.

Personnel means any employees or subcontractors that you engage or employ to provide all or some the Services.

Related Entities means Speed Food and all parent, subsidiary and/or affiliated companies, as well as past and present successors, assigns, officers, owners, directors, agents, representatives, attorneys, and employees.

Requirements means the minimum standards and Equipment that you must fulfill in entering into this Agreement, and in accepting Delivery Opportunities and providing the Services.

Service Failure means any circumstance in which you fail to provide or complete any Service during any registered Delivery Run.

Services means the services to be provided by you to us as described at clause 2 below.

Speed Food Platform means the Speed Food web page or mobile application platform that connects contractors, restaurants and/or other businesses, and consumers.

General

1.1. By ticking a box to indicate your acceptance to these Terms on our web page or mobile application, you are entering into a contract with us. You acknowledge and agree that you have had the opportunity to read, understand, and properly consider your obligations and the consequences of this Agreement and that you agree to be bound by it.

1.2. This contract is conditional upon you complying (to our satisfaction) with the Requirements within 20 days of accepting the Terms. If you are unable to demonstrate compliance, this condition will not have been met, and our contract will be deemed to have not come into effect.

1.3. You must notify us immediately if for any reason you do not meet the Requirement, and you must provide us with all required documents, including licenses, permits and consents upon request. You must provide updated documents should any documents previously provided to us expire, or if they are revoked or canceled for any reason.

1.4. You expressly consent to us to verify your documents through such means as we may deem reasonable (including, but not limited to, conducting Australian government and departmental checks).

1.5. You warrant and represent that you operate an independent business (either as a sole trader, partnership or company) that provides delivery services, and that you meet (and will continue to meet) the requirements and can provide the Services in accordance with this Agreement.

1.6. You retain the right to provide services to others and to hold yourself out to the general public as a separately established business. These Terms do not restrict you from providing services for other businesses, customers or consumers at any time, even if that business directly competes with us.

The Services

2.1. We will advertise Delivery Run availability on the Speed Food Platform.

2.2. You may register your availability to perform Services by registering for specific Delivery Runs.

2.3. If you register your availability to perform Services in any Delivery Run, you are expected to sign into the Speed Food Platform on your mobile phone (and remain signed in) for the full duration of the Delivery Run, and to remain ready, will and able to receive Delivery Opportunities for that period.

2.4. During each Delivery Run, we may make available Delivery Opportunities which you may accept via the Speed Food Platform.

2.5. You are not obliged to accept a Delivery Opportunity offered by us.

2.6. If you accept a Delivery Opportunity, you will be contractually bound to complete the Services in accordance with this Agreement and in a professional, efficient, diligent and competent manner.

Operations

3.1. You must provide the Services in a timely, efficient, safe, and lawful manner.

3.2. You acknowledge and agree that while you remain bound by this Agreement: (a) You are free to sign-up to available Delivery Blocks at your discretion; (b) You are free to accept or reject the Delivery Opportunities; (c) You are not contractually required to provide any particular volume of Services, and we are not contractually required to provide you with any particular volume of business.

3.3. Subject always to clauses 3.1 and 4.1, you have the absolute discretion to control the manner in which the Services are provided. You are not required to follow any suggested route or directions.

Performance and Personnel

4.1. You agree to comply with our Codes of Conduct and any terms of use relating to the Speed Food Platform published from time to time.

4.2. You will keep secure and confidential, at all times, any login, password(s) or other identification details required to access the Speed Food Platform or as otherwise required in your dealings with us.

4.3. You are not required to provide Services personally, and may, to the extent permitted by law and subject to this Agreement employ or engage Personnel. You are solely responsible for the direction and control of the Personnel you use to provide the Services.

4.4. If you use the services of Personnel to provide the Services, the Personnel must comply with this Agreement, which you must make binding by written agreement between you and the Personnel.

4.5. Neither you nor the Personnel will receive from us, and you acknowledge and agree that neither you nor the Personnel is entitled to receive from us, any wages, loadings, superannuation contributions, paid annual holidays, paid public holidays, long service leave, paid personal leave, PAYG payment summaries, workers compensation cover, or any other statutory or common law employment benefits.

4.6. If you employ any Personnel, you must comply with the provisions of the Fair Work Act 2009 and any other applicable workplace laws.

4.7. You indemnify us for any and all liabilities, obligations, claims, penalties or costs that we suffer or incur in relation to taxation, superannuation or employment matters for you or for any Personnel.

4.8. You may be required to submit to checks for records of criminal charges and convictions relating to you (or your Personnel) from time to time. You agree to provide your consent for the results of any such checks to be provided to us and, to the extent that any such checks are facilitated by us, you agree to provide us with any information and consents we may require for such purposes.

4.9. If you or your Personnel are not an Australian Citizen, you or your Personnel must: (a) obtain and maintain an appropriate valid visa issued by the relevant Australian Government department which enables you or your Personnel to perform the Services; and (b) you or your Personnel must comply with any visa conditions imposed on you or your Personnel.

4.10. If you, or your Personnel's, visa status changes, you are required to notify us immediately and provide full details and information in respect of your changed circumstances. This Agreement is conditional on, amongst other things, your compliance with clauses 4.9 and 4.10.

4.11. From time to time, we (or our migration agents) may conduct a Visa Entitlement Verification Online with the relevant Australian Government department to ensure your, or your Personnel's, ongoing compliance with this Agreement. Your and your Personnel's acceptance of this Agreement constitutes your or your Personnel's express consent to us (or our migration agents) undertaking any Visa Entitlement Verification Online.

Health and safety

5.1. You will be responsible for complying with all applicable work health and safety legislation, road and traffic laws, and our work health and safety policies and procedures. You will also be responsible for ensuring that all Personnel complies with all applicable work health and safety legislation, road and traffic laws, and our work health and safety policies and procedures.

5.2. We will provide appropriate work health and safety training to you prior to commencement of the supply of Services by you under this Agreement. You may also be required to undertake, at your own expense, further work health and safety training as determined by us from time to time.

5.3. You will immediately inform us if you are involved in an accident when using your vehicle while supplying Services, if you are arrested or if you are issued with a fine in respect of an offense while supplying Services. As soon as practicable after any such accident, arrest or fine, You should complete and provide to us an incident report through the Speed Food Portal.

5.4. You are required to co-operate with us in the event that there is an investigation of any incident or accident, including any workplace safety incident or near miss.

Expenses

6.1. You agree that you are responsible for all costs and expenses arising from your provision of the Services, including, but not limited to, costs related to your Personnel and any Equipment.

Fees and Payment

7.1. You will receive payment for the provision of Services on a weekly basis in accordance with our payment terms into your nominated i-Pay account after deducted service charges and GST. All payments from us to you shall be communicated to you via the Speed Food Platform.

7.2. If you are GST registered, we will generate a recipient created tax invoice (RCTI) on your behalf detailing the fees you will receive for performing Services, and you must not issue tax invoices in respect of these supplies. If you are not GST registered, we shall send you a statement detailing the fees you will receive for performing the Services.

7.3. You understand and acknowledge that: (a) We will not withhold any income tax from any monies or fees paid to you; and (b) You must hold and continue to hold an Australian Business Number (ABN) whilst you provide Services.

GST

8.1. While it is not an obligation for you to be GST registered, you must keep us updated as to your GST registration status at all times. If you inform us you are GST registered but then cease to be registered for any reason, you must inform us immediately.

8.2. If any taxable supply made by a party under these Terms is subject to GST and you are registered for GST, the party making the supply may, in addition to consideration for the supply, recover an additional amount on account of GST.

8.3. The additional amount payable under this clause: (a) is equal to the consideration payable to you for the relevant supply multiplied by the prevailing GST rate; and (b) is payable at the same time and in the same manner as the consideration for the supply to which the additional amount relates.

Relationship of Parties

9.1. You acknowledge and agree that you provide the Services as an independent contractor. Nothing in this Agreement shall be taken to create any employment relationship, partnership or other joint venture or enterprise between Speed Food and you. You acknowledge and agree that you are not an employee of ours or of any restaurant by operation of this Agreement. You acknowledge and agree that you are providing Services on behalf of yourself and your business.

9.2. Neither party has the right to bind the other by contract or otherwise except as specifically provided in these Terms.

9.3. Nothing in these Terms, and no verbal or written communication between the parties, whether prior to or after these Terms will be construed as an express or implied employment agreement or a promise by Speed Food to employ you, any Personnel or any of your agents or representatives.

Insurance and permits

10.1. At all times, you must effect and maintain, at your own expense: (a) Compulsory Third Party (CTP) motor vehicle insurance; and (b) any other insurances required by law or reasonably requested by us (which may include public liability insurance and comprehensive motor vehicle insurance).

10.2. You hold all permits, licenses or approvals which may be required under any local laws to perform the Services.

10.3. You must, on request, promptly provide us with evidence of the insurance cover obtained by you in accordance with this clause, including certificates or currency and policy terms (including exclusions).

Service Disputes

11.1. You are responsible for the rectification of any errors and omissions in the provision of the Services.

11.2. In the event there is a Service Failure, you will not be entitled to payment, or part-payment, for any part of the Services affected by the Service Failure, as determined in our reasonable discretion.

Dispute Resolution

12.1. If there is a dispute between us, each party must use good faith efforts to resolve the dispute informally.

12.2. If after twenty (20) business days the dispute is not resolved the parties may, by agreement, refer the dispute to the Resolution Institute, (ACN 008 651 232) for the facilitation of mediation in accordance with their Mediation Rules. Speed Food will meet the reasonable cost of a mediation arising from an agreement to refer a dispute made under this clause.

12.3. No court or other arbitration proceedings may be commenced, other than an action seeking urgent interlocutory relief without first complying with clauses 12.1 and 12.2.

12.4. You agree that any claim you may have against us, including past and present related entities, officers, directors, employees and agents, must be brought individually and you shall not join such claim with claims of any other person or entity or bring, join or participate in a class action against us.

12.5. This clause will remain operative after the Agreement has ended and notwithstanding its termination.

Termination

13.1. Either party may immediately terminate the Agreement and end the relationship between you and us for any or no reason on the giving of seven (7) days written notice (including via email and notification by to you by us via the Speed Food Portal).

13.2. In the event that the Agreement is terminated, we are only liable to pay you for any Services provided up to the date of termination.

13.3. Termination of the Agreement will not release you from liability in respect of any breach, non-performance of any obligation or Service Failure by you prior to the date of termination.

Indemnity

14.1. You are liable for and agree to indemnify us and any of our Related Entities, against any liability and any loss or damage directly arising out of your (or your Personnel’s) acts, omissions, breach of default whether or not the acts or omissions are in tort (including negligence), contract or otherwise in relation to your provision of Services, except to the extent that liability or loss directly arises out of our negligent acts or omissions.

14.2. Each indemnity in these Terms is a continuing obligation separate and independent from other obligations and survives termination of these Terms.

14.3. It is not necessary for us to incur expense or make payment before enforcing a right of indemnity conferred by these Terms.

Further legal terms

15.1. These Terms and the Requirements record the entire agreement between the parties and replace and supersedes all prior agreements, whether written or otherwise in relation to its subject matter.

15.2. A party may only waive a breach of these Terms in writing signed by that party or its authorized representative.

15.3. The Agreement may only be amended in writing signed personally or by electronic means by the parties.

15.4. If any provision of these Terms is for any reason found by a court of competent jurisdiction to be unenforceable, the remainder of these Terms will continue in full force and effect.

15.5. You represent and warrant that you have reviewed and understand Speed Food’s Privacy Policy. By using the Speed Food Platform, you consent to all actions taken by us with respect to your information in accordance with Speed Food's Privacy Policy.

15.6. You acknowledge that products and services, including the Speed Food Platform, and all rights therein shall remain the property of Speed Food (or its licensors).

15.7. Each party has entered into this Agreement without relying on the representation by any other party or any person purporting to represent that party.

15.8. You must not assign or transfer any rights or obligations under this Agreement to any person.

15.9. Nothing in this Agreement nor your provision of the Services shall operate as to grant you any rights: (a) in the product or services; or (b) in our company name, logo, trademarks or that of our Related Entities or the right to use such company name, logo, or trademarks.

Governing Law

16.1. These Terms are governed and construed by the laws of New South Wales. The parties submit to the jurisdiction of the courts of New South Wales, and courts of appeal from them.

Courier Requirements

Requirements:

To be an independent courier operating on the Speed Food Platform, we have certain key requirements as set out below (the “Requirements”).
You must be able to comply with the requirements at all times. This is a key term of our contractual relationship with you.
If you are not able to comply with our Requirements, either now or in the future, you cannot become or continue to be a courier for Speed Food.
Capitalized terms below have the same meaning as in the Terms agreed by you and we may update or vary these Requirements in the future. If we do, we’ll let you know by sending you a notification and posting an updated version of these Requirements in the Speed Food Portal.

Personal requirements:

You:

must be over 18 years old;
have the right to work in Australia and are not working in contravention of any VISA conditions;
hold an Australian Business Number (ABN);
must always be dressed neatly and be polite and respectful when performing the Services;
must comply with our Courier Codes of Conduct and Privacy Policy;
may be required to pass a background check.

Driving requirements:

You must:

hold a driving license which is valid in the state you provide any Services;
inform us immediately if you are banned or suspended from driving;
h
ave suitable vehicle insurance in place (including Compulsory Third Party (CTP) insurance.

Your vehicle (car, motorbike or scooter) to be used for all deliveries must:

Equipment requirements:

You:

have access to a smartphone (or other devices) operating on iOS or Android Platforms;
will download and keep updated our mobile applications which are required for you to perform the Services;
own a sealable, insulated food transportation bag;
(if relevant) own and shall at all time use an Australian Standards compliant motorcycle/scooter helmet and any other safety equipment required.

Independence requirements:

You acknowledge and agree that you:

are an independent contractor at all times and are under no obligation to provide services to us;
are free to work for other businesses, including those which compete with us.

Courier Privacy Policy

Hi! We’re Libran Dragon Pty Ltd based in Australia and thank you for using our Courier App. We know you value your privacy, so this privacy notice explains in detail what information we collect from you and how we use it. We are committed to protecting the privacy of everyone within the Speed Food community. This includes protecting the personal information of all delivery drivers who use our Courier App. The terms “we”, “us” or “our” refer to Speed Food.com and our subsidiaries and affiliates.

How our app works and how it uses your information

To put it simply, our Courier App allows us to send you orders. While you’re checked in, the Courier App allows great restaurants to see how far away you are and hungry customers to track how close you are to delivering their food.

To provide those services, our Courier App needs to collect certain information from you and your device; otherwise, it won’t work. For example, we show hungry customers your location, so they know where their food is and when to expect delivery. If we don’t know your GPS coordinates, they won’t know when to get ready at the door (so you don’t end up waiting). The same is true for restaurants, we show them where you are so they can prepare the food for when you will be arriving. Both are designed to reduce the amount of time you spend waiting.

Information we collect and why
The personal information you provide voluntarily

In order to log into the app, you will need to complete the application process. As part of our onboarding verification process, we require you to provide and retain information such as name, email, and phone number in addition to other information including your passport/right to work (in order to verify your identity) and a driving license (so we are sure you can legally drive in Australia). This information will then be associated with the account you use to log into the app. You may be required to complete a background check through our approved third party. Any such information is held by our approved third party however we will receive and hold a copy of the results of your check.

Personal information we collect automatically through your use of Courier App

We collect GPS location automatically when you use Courier App to deliver the app’s key services.

Other information we collect

The Courier App collects certain information about your mobile device automatically, such as its model, manufacturer, MAC Address and software version. We use this information for analytical purposes to understand how our users interact with our services, and it also gives us better insights to fix any technical issues that arise within the app.

Targeted adverts

Speed Food may send you targeted adverts through the Courier App or to your mobile device, but if you don’t want us to do this, please tell us at any time.

Who else has access to your information?

If you are collecting an order, both the restaurant and the customer will be able to see your first name and your location while you are on delivery.

In addition, we may also disclose your information to law enforcement, competent government authorities and other third parties where we believe we are required to do so by applicable law or regulation (including a court order), or where we believe disclosure is necessary to exercise, establish or defend legal rights or to protect the vital interests of any person.

How we keep your information secure

We use appropriate technical and organizational measures to keep the information we collect about you secure at all times. In particular, these measures protect your personal information from unauthorized access and unlawful processing, accidental loss, destruction and damage.

Our use of tracking technologies

Unlike desktop applications, mobile apps do not use cookies. Instead, they track users’ use of mobile applications through the use of unique device identifiers. Mobile users can often refuse to track or reset their device identifiers (which will reset any prior tracking history) through the settings menus on their device. This can be found as follows on the following devices:

Apple devices: Go to Settings > select “Courier App” > Location > select ‘Never’ ‘While Using the App’ or ‘Always.’

Android devices: Go to Settings > Apps > select “Courier App” > Permissions > Location, Turn off

Please note that if you turn off the tracking settings on your phone, the Courier App will not work properly and your phone will prompt you to switch the location settings back on. We really need your GPS location to provide you with Courier App’s core services and turning this off means that we cannot send you deliveries, which will impact your ability to make money.

How long we retain your personal information

We will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold a Courier App account with us or to enable us to meet our legal, tax or accounting obligations).

If you object to us certain processing categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.

We will destroy or permanently anonymize your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

Legal basis for processing

Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.

Our main reason for collecting and using your personal information is to perform our contract with you so that we can provide the services powered by Courier App (i.e. to help you manage your orders and to enable restaurants and customers to see where you are).

We may also use your personal information where it is in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to “protect your vital interests” (this is legal speak for saving your life) or those of another person (e.g. in a case where and another person’s life is in danger).

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

Your rights

You can ask us for access to your personal information, or to correct, update, block or delete your personal information at any time. To do this, please contact us using the contact details provided under the “How to contact us” heading below.

You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party.

You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.

If you make any requests relating to your data protection rights, we will consider these in accordance with applicable data protection law.

Updates to this privacy notice

We may update this privacy notice from time to time in response to changing legal, technical or business developments. When we update our privacy notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Where required by applicable data protection law, we will obtain your consent to any material changes to this privacy notice.

We encourage you to periodically review this notice for the latest information on our privacy practices.

How to contact us

If you have any questions or concerns about this privacy notice you can contact us:

By email at: support@speedfood.com.au

The data controller of your personal information is the Speed Food entity in the country in which you use our Services.

If you have any questions about Courier App generally you can contact us:

By email at: support@speedfood.com.au

Community Behaviour Guide

This Community Behaviour Guide sets out our expectations of you, and if you engage any personnel, your personnel in the performance of delivery services for Speed Food.

This Guideline operates alongside the terms and conditions and accompanying requirements agreed by you in contracting to perform delivery services for Speed Food. The matters set out in this Guideline do not form part of your terms and conditions.

Speed Food cares about its brand and takes these Guidelines very seriously, so failing to follow them may result in your services being terminated.

If you (or your personnel) have any questions or require any clarification about:

our expectations of your conduct; and/or the expectations you should reasonably have about conduct towards you, you should contact Speed Food (via the Courier App).

Expected Standards of Conduct

Your success in providing services to Speed Food depends on the overall success of Speed Food to be represented to its customers and restaurants as professional and reliable.

Do

Ensure a neat and tidy appearance at all times
Have your relevant ID with you
Treat all restaurant staff and customers with respect
Park vehicles in designated/lawful areas only
Remove helmet (if applicable) before entering restaurants or ringing customer’s doorbell
Only use a commercial-grade, thermal bag when delivering food to a customer
Drive safely at all times
Ensure your thermal bags are clean by washing them with warm water and soap after each use
Always report any incidents promptly through the chat function in the Courier App.

Don't

Park delivery vehicles illegally
Carry food without a commercial-grade, thermal bag
Touch food products being delivered
Enter customers’ houses under any circumstances, even if invited
Cause any disturbance or disruption to staff or patrons of the restaurant
Contact a customer for any personal reason
Unlawful Discrimination

You should expect to be able to deliver your services with dignity and respect, free from discrimination, harassment, or bullying.

Discrimination in connection with a protected attribute is unlawful. Unlawful discrimination has different technical meanings in the different states of Australia, but most commonly refers to the unfavorable treatment of a person because they have, or because the person thinks they have, a particular attribute, such as:

Sex
Age
Disability or impairment
Employment activity
Gender identity
Race, colour, descent or ethnic background
National extraction
Political beliefs
Industrial activity
Religion
Pregnancy and/or breastfeeding
Family responsibilities
Lawful sexual activity
Sexual orientation
Marital status
Physical features
Medical or criminal record
Personal association with a person with any of these attributes

If you experience discrimination in the performance of your services, you should raise this with Speed Food in accordance with the grievance procedures set out in these Guidelines.

Also, if an allegation is made that you have engaged in discriminatory behaviour towards any person when performing services for Speed Food, this may result in the termination of your services.

Sexual Harassment

You should expect to be able to deliver your services with dignity and respect, free from discrimination, harassment or bullying.

Sexual harassment is unlawful and will not be tolerated in any part of Speed Food’s business. This includes sexual harassment, which can be physical, spoken or written, such as:

Comments about a person’s private life or the way they look
Sexually suggestive behaviour such as leering or staring
Physical contact such as touching, brushing up against a person, hugging against their will
Sexually suggestive comments or jokes
Displaying offensive photos, etc.
Sexual propositions or requests for dates
Sending sexually explicit or offensive emails, telephone calls or text messages

If you experience sexual harassment in the performance of your services, you should raise this with Speed Food in accordance with the grievance procedures set out in these Guidelines.

Also, if an allegation is made that you have engaged in sexual harassment towards any person when performing services for Speed Food, this may result in the termination of your services.

Harassment & Bullying

You should expect to be able to deliver your services with dignity and respect, free from discrimination, harassment or bullying.

Bullying is repeated, unreasonable behaviour directed towards people in a working environment that creates a risk to health and safety, such as:

Physical or verbal abuse
Yelling, screaming or offensive language
Excluding or isolating employees
Sarcasm, teasing, insults, and other forms or demeaning language
Intimidating and “ganging up.”
Practical jokes
Deliberately withholding information or equipment that you need to provide the services

As a contractor, you are responsible for ensuring the Speed Food courier network is free from harassment and bullying.

You should report any incidents of discrimination, bullying or harassment you see or experience to Speed Food (through the Courier App)

Social Media

Speed Food is an online business, and the things you say and do online can affect our reputation and your success as a courier

Do

Be conscious that identifying yourself as a service provider to Speed Food means that you are representing our brand
Be respectful of all individuals you communicate with online
Ensure that any opinions you express are not expressed to be those of Speed Food
Fully log out of social media sites when leaving devices unattended so that others cannot post as you

Don't

Set up your personal profile to say that you work for Speed Food
Make offensive comments about Speed Food or any of its employees, contractor

Community Health & Safety Guide

This Community Health & Safety Guide sets out our expectations of you, and if you engage any personnel, your personnel in the safe performance of delivery services for Speed Food.

Speed Food is committed to the health and safety of its couriers and the people our couriers engage with. At all times, you and your personnel must ensure that all reasonably practicable steps are taken so as not to create a risk to the health and safety of yourself or other persons, including restaurant staff, patrons and the general public.

This Guideline operates alongside the Terms & Conditions and accompanying requirements agreed by you in contracting to perform delivery services for Speed Food. The matters set out in this Guideline do not form part of your Terms & Conditions.

Speed Food takes these Health & Safety Guidelines very seriously, so failing to follow them may result in your services being terminated.

If you (or your personnel) have any questions or require any clarification about: i. Expectations of your conduct; and/or ii. Expectations you should reasonably have about conduct towards you,

you should contact Speed Food (via the Courier App).

Safe driving

Driving is at the core of your services to Speed Food, so be safe on the roads.

At all times while you are driving in the course of providing services to Speed Food (including when you are on the roads between delivery opportunities, as well as while driving to a restaurant or delivering to our customers), you must:

Obey all road signs and directions
Comply with the signposted speed limits
Only park in lawful, authorized spaces
Respect other road users
Not drive whilst under the influence of drugs or alcohol
Not use your mobile phone whilst driving
Not engage in “road rage” or any other unsafe driving behaviour
Fitness for work

You are expected to be fit to bring your A-game every time you provide delivery services to us.

A range of risks to health and safety can arise if you are not fit for work, such as:

Increased accidents and incidents
Injuries to you and/or other persons
Damage to property?

You must ensure that you (and your personnel, if applicable) are fit for work and that you do not accept any delivery jobs if you are suffering from any of the following while you are unfit:

Injury or illness
Drug and alcohol use
Fatigue

In particular, you must never perform services for Speed Food while under the influence of alcohol and/or drugs. For these purposes, drugs include any illicit drugs as well as any prescribed or over the counter medication that may affect your ability to drive safely.

Protective clothing and equipment

Make sure you have all the gear you need to keep yourself safe in the event of an incident.

While performing services, make sure you are using appropriate protective clothing and equipment, including:

For couriers driving by car, seatbelts
For couriers delivering by motorbike or scooter, a helmet and appropriate protective clothing
Sunglasses and sunscreen (it gets hot out there on the road!)
Commercial grade, thermal food bag
Maintaining your equipment

Keeping your thermal bag clean (inside and out) is crucial to avoid food contamination issues
Cleanliness is a priority; please make sure that your thermal bag is clean and in good condition.
At the end of each delivery run, you can wipe clean, first with warm soapy water, then with a clean damp cloth (do not use bleach).
Restaurants may ask to check the cleanliness of the bag, and if it’s not clean, they may refuse for you to make the delivery.
Do not keep any personal items in the bag.
Maintaining safe vehicles

Your vehicle is your key tool of the trade, so make sure it’s well maintained.

Your vehicle should be regularly maintained, so it is operational, safe and unlikely to break down
You should have your vehicle serviced at regular intervals and audited against a safety checklist
You should keep all records of vehicle maintenance, including manufacturers’ recommended service intervals

Environmental Hazards

It’s a crazy world out there, so expect the unexpected.

While it should not be a common occurrence, you may encounter hazards which might escalate the risk of injury to you in the performance of your services.

The types of hazards that you may come across include:

Weather, including rain, icy roads, storms, hot weather, wind
Other road users and pedestrians
Hazards inside restaurants, including crowds of people, slippery or uneven floors
Hazards at delivery locations, such as dogs, doors that are inaccessible, or unlit paths
Aggressive customers

Your safety is of paramount concern to us, so if you encounter an environmental hazard, you should assess the level of risk and consider strategies to avoid or minimize the risk of injury to you.

If it is not possible for you to safely complete a job, you should contact Speed Food immediately through the Courier App.

Incident reporting

Sometimes accidents happen or nearly happen. We want to know so that we can do what we can to prevent it from happening again

You are required to report to Speed Food (through the Courier App) the following incidents that you might be directly involved in:

Incidents which caused injury to you
Incidents which caused injury or death to another person, including customer, restaurant staff, other motorists or the general public
Incidents that could have caused a serious injury or death to you (but did not), for example:
a road collision in which you were directly involved but not injured
a serious incident involving a highly aggressive customer that was escalating to possible violence
Incidents that could have caused a serious injury or death to another person (but did not)
Hazards you identify that are related to the delivery of your services which, if left unaddressed, could cause serious harm to you or others

You do not need to report traffic hazards or other hazards over which Speed Food does not reasonably have any control or any ability to reduce any risk of harm to you or our customers.

Reporting any incident as soon as possible is crucial – we are here to help you work safely!

Speed Food Incentive Program Terms and Conditions

If You have been activated (defined below) by Libran Dragon Pty Ltd (" Speed Food") as a non-exclusive independent contractor of Speed Food (hereinafter " You" or the " Contractor") to provide delivery services (the " Services") on the Speed Food network, You may be eligible to participate in offers to earn incentives from time to time (the " Incentive Program"). Contractors are "activated" when they have the ability to deliver orders on the Speed Food network.

By participating in the Incentive Program, You agree to these terms and conditions (the " Incentive Program Terms"), the Speed Food Terms of Use, the Social Code, and Speed Food Privacy Policy (collectively, the " Terms").

1. Referral Incentive

1.1 From time to time, Contractors are provided with the opportunity to earn a Referral Incentive by referring to their friends (" Referred Friends") to be activated on the Speed Food network as Contractors. Referred Friends also have the opportunity to earn a Referral Incentive.

1.2 In order for You and each Referred Friend to receive a Referral Incentive, each Referred Friend must:

Apply to provide the Services in a City where the Referral Incentive is being offered;
Never have been activated on the Speed Food network in the past (under any name or alias);
Fill out the online application at Speed Food.com/application;
Enter Your Referral Code in the Courier Portal after they have created a courier account; and
Complete the prescribed number of deliveries within 90 days of submitting Your Referral Code. (together, the " Referral Incentive Terms")

1.3 The Referral Incentive amount and the prescribed number of deliveries may vary by City and may change without notice to You, at Speed Food's sole discretion.

1.4 If You and Your Referred Friend provide the Services in different Cities, You and Your Referred Friend shall be entitled to the Referral Incentive amount offered in the City that Your Referred Friend provides the Services.

1.5 You and each Referred Friend shall be entitled to the Referral Incentive amount and subject to the prescribed number of deliveries offered at the time each Referred Friend submitted Your Referral Code. Any changes made after each Referred Friend has submitted Your Referral Code will not be retroactively applied.

1.6 Each Referred Friend can be referred only once. If someone else refers Your Referred Friend and Your Referred Friend has entered that person's Referral Code in the Courier Portal, they will not be able to enter your Referral Code, and You will not be eligible to receive a Referral Incentive for that Referred Friend. You will be able to track the account status of each Referred Friend in the Speed Food Courier App.

1.7 Cancelled orders where the order is not delivered to the customer will not count towards the prescribed number of deliveries that Your Referred Friend must complete for You and/or Your Referred Friend to receive a Referral Incentive.

1.8 Referred Friends should include your friends, family, acquaintances and personal connections. You are not permitted to post your Referral Code publically, including on websites, social media, job boards, public bulletin boards, billboards or pamphlets.

1.9 You are not permitted to provide referrals using fake email accounts or fictitious identities in order to earn a Referral Incentive fraudulently.

1.10 You are further not permitted to solicit referrals using spam or bulk emails or by sending multiple unsolicited messages to the same recipient.

IF YOUR REFERRED FRIEND DOES NOT ENTER YOUR REFERRAL CODE IN THE COURIER PORTAL, NEITHER YOU OR YOUR REFERRED FRIEND WILL BE ENTITLED TO RECEIVE A REFERRAL INCENTIVE.

2. Onboarding Incentive

2.1 From time to time, Contractors are provided with the opportunity to earn an Onboarding Incentive.

2.2 In order for You to receive an Onboarding Incentive, You must:

Never have been activated on the Speed Food network in the past (under any name or alias);
Fill out the online application at Speed Food.com/application; and
Complete the prescribed number of deliveries within the specified timeframe of being activated on the Speed Food network.

(together, the " Onboarding Incentive Terms")

2.3 The Onboarding Incentive amount and the prescribed number of deliveries may vary by Region and may change without notice to You, at the Speed Food's sole discretion.

2.4 You shall be entitled to the Onboarding Incentive amount and subject to the prescribed number of deliveries offered at the time you were activated on the Speed Food network.

3. Run Incentive

3.1 From time to time, Contractors are provided with the opportunity to earn a Run Incentive.

3.2 In order for You to receive a Run Incentive, You must:

Be provided with an offer of a Run Incentive in the Courier app;

Check in to the zone indicated in the offer; and

Check-in and check out of your run at the time indicated in the offer.

(together, the " Run Incentive Terms")

3.3 The Run Incentive amount may vary from one run to another.

4. Other Incentives

4.1 From time to time, Contractors may be offered other incentives at the sole discretion of Speed Food and on terms and conditions communicated to You at that time.

5. General Terms and Conditions

5.1 Any amounts due to You under the Incentive Program will be remitted automatically on the weekly deposit following the satisfaction of relevant Incentive Program Terms, provided such satisfaction is completed before 19:00 UTC on Sunday. If such satisfaction is completed after 19:00 UTC on Sunday, the amount due will be remitted on the following weekly deposit.

5.2 You must be at least the age of majority in your Province and eligible to work in Australia in order to participate in the Incentive Program.

5.3 Speed Food reserves the right to change any Incentive Program Terms at any time, in its sole discretion, without notice to You.

5.4 Speed Food reserves the right to delay the payment of any Incentive for the purposes of investigating a possible violation of the Terms.

5.5 Speed Food reserves the right to disqualify any Contractor from any Incentive at any time at its sole discretion for suspected fraud, abuse, violation of the Terms and/or any law which may also result in non-payment or forfeiture of all Incentive earnings previously earned through the Incentive Program and/or deactivation of Your courier account.

5.6 You are solely responsible for any tax liability that may result from the receipt of any Incentive.

6. Definitions

In these Terms, the following capitalized terms shall have defined meaning below:

6.1 Agreement means these Terms and the Requirements.

6.2 Bicycle Courier means the provision of Services by using a bicycle.

6.3 Delivery Opportunity means a notification from the Speed Food Platform to you of the opportunity to enter into a contract for Services.

6.4 Equipment means the tools, devices, and any vehicle or bicycle required to enable you to provide the Services as specified in the Requirements.

6.5 GST means goods and services tax levied in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

6.6 Guides means the Community Health and Safety Guide and the Community Behaviour Guide posted on the Speed Food Portal, as may be amended from time to time.

6.7 Parties means you and us.

6.8 Personal information has the meaning given to it the Privacy Act 1988 (Cth).

6.9 Personnel means any employees or subcontractors that you engage or employ to provide all or some of any Services.

6.10 Related Entities mean Speed Food and all parent, subsidiary, and/or affiliated companies, as well as past and present successors, assigns, officers, owners, directors, agents, representatives, attorneys, and employees.

6.11 Requirements means the Courier Requirements document available on the Speed Food Portal that describes the minimum Equipment, licenses, and other requirements for a Courier to be able to provide Services.

6.12 Service Failure means any circumstance in which you fail to provide or complete all or part of any contract to provide Services.

6.13 Services means the collection of food and goods from restaurants or other businesses and the delivery of such food and goods to Customers.

6.14 Vehicle Courier means the provision of Services by using a motor vehicle which includes a car, motorbike, eBike (Electric Bike) or scooter.