Courier Privacy Policy

Hi! We're Speed Food (The Libran Dragon Ltd Pty ) based in Australia and thank you for using our Courier App. We know you value your privacy, so this privacy notice explains in detail what information we collect from you and how we use it. We are committed to protecting the privacy of everyone within the Speed Food community. This includes protecting the personal information of all delivery drivers who use our Courier App. The terms “we”, “us” or “our” refer to Speed Food.com and our subsidiaries and affiliates.

1. How our app works and how it uses your information
1.1. To put it, our Courier App allows us to send you orders. While you’re checked in, the Courier App allows great restaurants to see how far away you are and hungry customers to track how close you are to delivering their food.
1.2. To provide those services, our Courier App needs to collect certain information from you and your device; otherwise, it won’t work. For example, we show hungry customers your location, so they know where their food is and when to expect delivery. If we don’t know your GPS coordinates, they won’t know when to get ready at the door (so you don’t end up waiting). The same is true for restaurants; we show them where you are so they can prepare the food for when you will be arriving. Both are designed to reduce the amount of time you spend waiting.  

2. Information we collect and why The personal information you provide voluntarily
2.1. To log into the app, you will need to complete the application process. As part of our onboarding verification process, we require you to provide and retain information such as name, email, and phone number in addition to other information including your passport/right to work (in order to verify your identity) and a driving license (so we are sure you can legally drive in Australia). This information will then be associated with the account you use to log into the app. You may be required to complete a background check through our approved third party. Any such information is held by our authorized third party however we will receive and hold a copy of the results of your check.
2.2. Personal information we collect automatically through your use of Courier App.
2.3. We collect GPS location automatically when you use Courier App to deliver the app’s key services.

3. Other information we collect
3.1. The Courier App collects certain information about your mobile device automatically, such as its model, manufacturer, MAC Address and software version. We use this information for analytical purposes to understand how our users interact with our services, and it also gives us better insights to fix any technical issues that arise within the app.

4. Targeted adverts
4.1. Speed Food may send you targeted adverts through the Courier App or to your mobile device, but if you don’t want us to do this, please tell us at any time.

5. Who else has access to your information?
5.1. If you are collecting an order, both the restaurant and the customer will be able to see your first name and your location while you are on delivery.
5.2. In addition, we may also disclose your information to law enforcement, competent government authorities and other third parties where we believe we are required to do so by applicable law or regulation (including a court order), or where we believe disclosure is necessary to exercise, establish or defend legal rights or to protect the vital interests of any person.  

6. How we keep your information secure
6.1. We use appropriate technical and organisational measures to keep the information we collect about you secure at all times. In particular, these measures protect your personal information from unauthorised access and unlawful processing, accidental loss, destruction and damage.

7. Our use of tracking technologies
7.1. Unlike desktop applications, mobile apps do not use cookies. Instead, they track users’ use of mobile applications through the use of unique device identifiers. Mobile users can often refuse to track or reset their device identifiers (which will reset any prior tracking history) through the settings menus on their device. This can be found as follows on the following devices:.  
  • Apple devices: Go to Settings > select “Courier App” > Location > select ‘Never’ ‘While Using the App’ or ‘Always.’

  • Android devices: Go to Settings > Apps > select “Courier App” > Permissions > Location, Turn off
Please note that if you turn off the tracking settings on your phone, the Courier App will not work properly and your phone will prompt you to switch the location settings back on. We really need your GPS location to provide you with Courier App’s core services and turning this off means that we cannot send you deliveries, which will impact your ability to make money.

8. How long we retain your personal information
8.1. We will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold a Courier App account with us or to enable us to meet our legal, tax or accounting obligations).

If you object to us certain processing categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes

We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible

9. Legal basis for processing
9.1. Our legal basis for collecting and using your personal information as described above, will depend on the specific context in which we collect it.
9.2. Our main reason for collecting and using your personal information is to perform our contract with you so that we can provide the services powered by Courier App (i.e. to help you manage your orders and to enable restaurants and customers to see where you are).
9.3. We may also use your personal information where it is in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings), or we might need to process it or share it with others to “protect your vital interests” (this is legal speak for saving your life) or those of another person (e.g. in a case where an another person’s life is in danger).
9.4. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it).
9.5. Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
9.6. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

10. Your rights
10.1. You can ask us for access to your personal information, or to correct, update, block or delete your personal information at any time. To do this, please contact us using the contact details provided under the “How to contact us” heading below.
10.2. You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party.
10.3. You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.
10.4. If you make any requests relating to your data protection rights, we will consider these in accordance with applicable data protection law.

11. Updates to this privacy notice
11.1. We may update this privacy notice from time to time in response to changing legal, technical or business developments. When we update our privacy notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Where required by applicable data protection law, we will obtain your consent to any material changes to this privacy notice.
11.2 We encourage you to periodically review this notice for the latest information on our privacy practices.

10. How to contact us
10.1.
    If you have any questions or concerns about this privacy notice you can contact us:
  • By email at: support@speedfood.com.au

  • The data controller of your personal information is the Speed Food entity in the country in which you use our Services.
    If you have any questions about Courier App generally you can contact us:
  • By email at: support@speedfood.com.au